Lifetime Guarantee Claim

Lifetime Guarantee 

Our Lifetime Guarantee applies to hardware and software failures in our watches. If you have any issues with your watch, please email us at with your order information and a detailed description of the issue.  

The guarantee period is indefinite from the date of the purchase unless otherwise stated. During this guarantee period, if your product malfunctions, you can file a claim. To be eligible for the Lifetime Guarantee:

  • You must be the initial purchaser of the product from Luxium
  • The product must have been properly maintained, not abused, misused, altered, modified, or repaired.
  • Report the problem to Luxium within 3 days of discovering it.
  • You must have all included order contents, including boxes, manuals, charging cables and bands.
  • All returned products must be shipped to the address Luxium provides in the claim process.
  • The purchaser voids this guarantee if he, she or others attempt to repair, service or alter the product in any way.
  • This guarantee does not apply in the event of accident, abuse, improper installation, unauthorized repair, tampering, modification, fire, flood, collision or other damage from external sources, including damage which has been caused by user replaceable parts.
  • Customers are only eligible for one return per purchase. This means if you have returned an item from a purchase, any subsequent returns from the same purchase will not be eligible for a return or refund.

This Lifetime Guarantee is limited to hardware and software failures, excluding battery performance, bluetooth pairing capabilities and health measuring accuracy. We understand that sometimes a product may not meet your expectations. Please note that our return policy does not support returns or refunds due to buyer’s remorse. If you do not like your Luxium product for subjective reasons (such as but not limited to style or fit), you will not be eligible for a return or refund.